Privacy Policy

Lumina Palm Reading is operated by Lola Cascade Technologies, based in Okotoks, Alberta, Canada.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use Lumina Palm Reading.

Information We Collect

We may collect:

• Your first name, age range, relationship status, selected area of interest, and written questionnaire responses.
• Palm photographs that you upload or capture.
• Personalized readings generated from your photograph and questionnaire responses.
• Payment status, transaction identifiers, purchase amount, and related billing information provided by Stripe. We do not directly store your complete payment-card details.
• Technical information such as IP address, browser type, device type, pages visited, referral source, and approximate location.
• Messages and information you provide when contacting support.

How We Use Your Information

We use your information to:

• Create and deliver your personalized palm reading.
• Process purchases and confirm payment status.
• Store and display your reading.
• Operate, secure, troubleshoot, and improve the service.
• Prevent fraud, misuse, and unauthorized access.
• Respond to support requests.
• Meet legal, accounting, and regulatory obligations.
• Send service-related communications.

We will not sell your personal information.

Palm Images and Generated Readings

Your palm photograph is used to analyze visible characteristics of your hand and generate your personalized reading. Palm photographs are not used for identity verification or biometric authentication.

We may use automated systems and third-party artificial intelligence providers to process your photograph and questionnaire responses. Information is shared only as reasonably necessary to generate and deliver the service.

We do not use your palm photograph or questionnaire responses to train public artificial intelligence models unless you provide separate, explicit consent.

Service Providers

We may share limited information with service providers that support our operations, including:

• Stripe for payment processing.
• Hosting, database, storage, analytics, security, and infrastructure providers.
• Artificial intelligence providers used to generate readings.
• Professional advisers or authorities when legally required.

These providers may process information outside Canada. Where information is processed in another country, it may be subject to that country's laws.

Cookies and Analytics

We may use cookies and similar technologies to operate the website, remember preferences, measure performance, understand traffic, and improve conversion and usability. You may restrict cookies through your browser, although some features may not function correctly.

Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, maintain purchase records, resolve disputes, prevent fraud, and meet legal obligations.

You may request deletion of your palm photograph, questionnaire responses, and generated reading through our Support page. Some transaction and legal records may need to be retained.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security.

Your Rights

Subject to applicable law, you may request:

• Access to personal information we hold about you.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Withdrawal of consent where processing depends on consent.
• Information about how your data has been used or disclosed.

Submit requests through our Support page. We may need to verify your identity before completing a request.

Children

Lumina Palm Reading is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy when our practices, technology, or legal obligations change. The updated version will appear on this page with a revised date.

Contact

Lola Cascade Technologies
Okotoks, Alberta, Canada
Contact us through the Lumina Palm Reading Support page.